Retail payments

Digitizing retail payments: Building a successful loyalty model

On creating loyalty programs for customers….

The Effect of Payment Choices on Online Retail: Evidence from the 2016 Indian Demonetization

This Harvard Business School paper concludes that consumers who switch to digital payments maintain their purchase frequency but spend more and are less likely to return their purchases.

Universal Financial Access Global Payment Systems Survey 2015

The Global Payment Systems Survey (GPSS) covers cross-country comparisons and assess progress in national payments system development. The latest iteration (2018) shows the number of cashless transactions per capita per year (globally) increased by 25% as compared to 2015.

Law and Regulation of Mobile Payment Systems: Issues arising 'post'financial inclusion in Kenya

This study analysis the emerging legal and regulatory issues that mobile payments introduced in Kenya.

Interlinking payment systems and the role of application programming interfaces: a framework for cross-border payments Report to the G20

Interlinking arrangements’ benefits, challenges and risks.

National Payments Corporation of India and the remaking of payments in India

The paper examines the role NPCI played in transforming the way India manages financial transactions, as well as what lessons can be learned from India’s experience.

Building Electronic Payment Acceptance at the Base of the Pyramid to Advance Financial Inclusion

This report identifies critical barriers to the expansion of electronic payment acceptance and effective ways to address the challenges of building the ecosystem for payment acceptance among SMBs.

Digitizing Merchant Payments: What Will It Take?

The presentation provides ideas for digital payments to replace cash as the most used mode of retail merchants worldwide.

Merchant payments: VAS playbook

This playbook discusses the various potential Value Added Services that could increase uptake of mobile retail payments in Tanzania and similar emerging markets.

Digitizing merchant payments in Bangladesh

Better placement of marketing materials can help boost usage of digital payments in small merchants. What are some other ways to drive usage? Read this IFC report that is based on feedback and learnings from early adopters of bKash in Bangladesh.

Instant Payments: Regulatory Innovation and Payment Substitution Across Countries

This report analyzes the role of regulators in promoting instant payments and identifies instances of payment instrument substitution.

Mobile Money and the importance of timely, complete payments to frontline health campaign workers in the fight to eradicate polio: pilot experience from a WHO digital payment platform in Africa

What explains low adoption of digital payment technologies? Evidence from small-scale merchants in Jaipur, India

New research from India states that low adoption of digital payments among small retailers is not a result of supply-side barriers, such as affordability and availability. It is due to deman…

Mapping the Merchant's Mind: An Analysis of Digital Payment Behaviors by Fixed Store Merchants in Jaipur

A year and a half post demonetization, only about 5% of India’s ~60 million MSMEs own digital acceptance devices. This report provides a deeper context and recommendations on small business profiles, infrastructure, needs, behaviors, and perceptions.

Empowering Women Entrepreneurs in India’s Largest Retail Sector: USAID and Mastercard Partner for Small Business Acceleration

Project Kirana is currently training 3,000 women shop owners and managers in the cities of Lucknow and Kanpur.

Bank issued contactless payment card used in transit fare collection

This document describes the background and functioning of the Bank issued contactless payment card.

Ethiopia Digital Payments Strategy: Digital Ethiopia 2025

A digital strategy for Ethiopia inclusive prosperity

Mobile payments: How digital finance is transforming agriculture

This report is based on primary research on agriculture mobile payments initiatives in Ghana, Uganda and Zambia with the aim of understanding the potential of mobile finance for the agricultural sector and how these barriers might be overcome.

Is mobile payment still relevant in the fintech era?

This study analyzes whether mobile payments are still relevant for the fintech industry by comparing three mobile payment projects – Oi Paggo in Brazil, TCASH in Indonesia, and M-PESA in Kenya.

Security perception in the adoption of digital payments

This paper looks at the impact of security perceptions on the adoption of digital payments and finds that financial service providers (FSPs) should carefully consider risk and trust issues to enable uptake. They should also use tailored promotional strategies to cater to different genders.