Digital Payments Resources

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© © Better Than Cash Alliance / Junarya photography
Alliance Report

Success Factors in Tax Digitalization

This report presents a powerful new demonstration of how digital payments can transform millions of lives for the better.

© © Shutterstock
Alliance Report

The Role of Digital Financial Inclusion in Preparing for Older Age and Retirements

This paper, jointly released by the Better Than Cash Alliance and the World Bank, summarizes and analyzes the financial challenges faced by older adults.
© © Bill & Melinda Gates Foundation
Alliance Report

Public Financial Management and the Digitalization of Payments

Joint report by the Better Than Cash Alliance, the Center for Global Development, and the Overseas Development Institute, building on work with the International Monetary Fund in 2017.
Industry Report

Testing the Waters: Digital Payments for Water and Sanitation

Water providers are shifting to digital payments to reduce expenses and streamline delivery. In this report, CGAP and GSMA share lessons learned from 25 organizations, including the challeng…
Industry Report

Mobile banking in the government-to-person payment sector for financial inclusion in Pakistan

Through an interpretive case study of the Benazir Income Support Programme (BISP) in Pakistan, this paper critically examines mobile banking usage by women beneficiaries and technology’s effects on the institutional properties of their households.

© © Visa report cover
Industry Report

Mapping the Merchant's Mind: An Analysis of Digital Payment Behaviors by Fixed Store Merchants in Jaipur

A year and a half post demonetization, only about 5% of India’s ~60 million MSMEs own digital acceptance devices. This report provides a deeper context and recommendations on small business profiles, infrastructure, needs, behaviors, and perceptions.

Industry Report

Is mobile payment still relevant in the fintech era?

This study analyzes whether mobile payments are still relevant for the fintech industry by comparing three mobile payment projects – Oi Paggo in Brazil, TCASH in Indonesia, and M-PESA in Kenya.

© © SAIIA
Industry Report

Bridging the Digital Divide and Supporting Increased Digital Trade: Scoping Study

The global economy is experiencing important technological shifts, with the rise of digital technology a key driver. This can be seen today in the rapid growth of the digital economy, broadl…
© © eWaterPay | WaterAid.org, Priya Sippy
Industry Report

One token changing the game for sustainable rural water supply in Tanzania

A water payment’s digitization project resulted in tripling water utility payments and reducing water collection waiting time from 3 hour to 10 minutes on average within a year, benefitting …
Industry Report

Bringing E-money to the Poor: Successes and Failures

This report examines the successful lessons from Kenya, South Africa, Sri Lanka, and Thailand case studies of “gazelles", that leapt from limitation to innovation by successfully enabling the deployment of e-money technology.

© ©Bill & Melinda Gates Foundation/Frederic Courbet
Industry Report

Digital Finance and Sustainable Water Service for all

The brief examines specific barriers to access and sustainability in the water sector, and discusses channels through which DFS can help providers overcome those barriers.
Industry Report

Digital Finance Energy

This brief elucidates how digital finance is enabling pay-as you-go (PAYG) energy expansion, which delivers greater access to wide-ranging financial products to the unbanked. It discusses the evidence from Kenya, Uganda, and Ghana.

© © Better Than Cash Alliance
Industry Report

Mobile for Development Utilities Programme: The Role of Mobile in Improved Sanitation Access

This report outlines how mobile channels can support sanitation services delivery while building new engagement models and emphasizes the need of a collaborative approach to mobile technology integration, grant support for developing and piloting.
© ©Bill & Melinda Gates Foundation/Frederic Courbet
Industry Report

Kenya Case Studies in e-Payments

This document describes four case studies on the use of mobile money in Kenya, covering use by a government ministry (The Ministry of Lands), an NGO implementing partner of USAID (PACT), a g…