Financial services

Balancing financial inclusion and data protection in South Africa: Black Sash Trust v Minister of Social Development

The participation of many underprivileged social clusters in the financial services sector has invariably been problematic in South Africa. This may be attributed to the country’s laws and p…

Pushing the Limits of Innovation, Improving Social Protection and Livelihoods in Cote d'Ivoire

World Bank joined hands with IFC on a project for digitizing and modernizing Côte d’Ivoire’s social protection payments. Results show a reduction in administrative costs and better targeting of beneficiaries.

Mobile Banking Adoption and Diffusion: Enabling and Constraining Social or Financial Inclusion among Poor Women in Pakistan?

Through an interpretive case study of the Benazir Income Support Programme (BISP) in Pakistan, the paper investigates how the adoption of mobile phones enabled and constrained poor women for receiving G2P payments and its impact on poor households.

Buckinghamshire County Council: Prepaid card delivers social benefits for children and young people in care

Buckinghamshire County Council discusses the case how they provided access to leisure and positive activities for children and young people through prepaid cards, reacheing over 80 percent within 15 months into the program.

Inclusive Growth: The Global Challenges of Social Inequality and Financial Inclusion

The book outlines a journey from enabling models of government and business to strategies for creating both financial and social inclusion and entrepreneurism as mechanisms for sustainable and inclusive growth.

Improving financial inclusion through social transfers

This paper looks at the impact of shifting to digital payments in Progresa-Oportunidades-Prospera Programme.

Data Privacy and Protection: Guidance Note to Kenya’s Digital Financial Services

This guidance note highlights how Kenya’s innovation and fintech ecosystem can comply with data protection laws while keeping the customer in mind.

Consumer protection standards for digital credit 

Similar to the RDPGs, this Smart Campaign publication identifies standards for responsible digital financial services, especially credit. It aims to guide the practices of both fintechs and traditional financial service providers undergoing digital transformation. 

Gender differences in the antecedents of trust in mobile social networking services

Building upon social role theory (SRT), this study explores the driving forces of trust in mobile social networking services (mobile SNS) for different genders.

Policy and regulatory recommendations to facilitate mobile humanitarian and social assistance during COVID-19

This guidance note outlines the most significant challenges that MNOs face (or likely to face) in the context of supporting the delivery of humanitarian assistance in a COVID-19 world and offers relevant recommendations to governments on how to help address or mitigate these challenges.

Did you see my tweet?  

This FSD Kenya analysis demonstrates the utility of social media (Twitter) analytics tools for monitoring discussions around consumer protection. 

State of Maryland: Significant savings and improved convenience with electronic payments

The State of Maryland needed a faster, more reliable and more cost effective way of making unemployment benefit payments to citizens who depended on them.

The State’s original process was…

International Organization for Migration: relocation grants paid remotely worldwide with prepaid cards

Hghlights how Citi Prepaid Services for IOM beneficiaries resulted in reduced costs, detailed payment reports, as well as greater control and transparency.

Liberian Teacher ePayments: Stepping Stones to Inclusion

This blog, focussing on case of Liberia, discusses how digital payments are improving government service delivery and leading to higher take-home pay and improved transparency.

Fintech for Financial Inclusion: A Framework for Digital Financial Transformation-A Report to the Alliance for Financial Inclusion (AFI)

The paper outlines potential for growth for FinTech for financial inclusion while emphasising on the need for regulatory approaches , citing some successful cases from India , Kenya and China.

Financial inclusion, a driver of state building in India and Mexico?

This article situates latest trends within the evolution of Indian and Mexican social policies and discusses how on one hand financial inclusion policies allow vulnerable populations to access new rights while resulting in new ways of controlling consumer behavior.

Global Microscope 2018: The Enabling Environment for Financial Inclusion

It sets a model for an enabling environment for financial inclusion across five domains: 1. Government and Policy Support; 2. Stability and Integrity; 3. Products and Outlets; 4. Consumer Pr…

Branchless banking: Evaluating the doorstep delivery of financial services in rural India

This paper evaluates the effect on household savings of India’s recent financial inclusion drive, a drive that generated an unprecedented increase in access to financial institutions by usin…

Mobile banking: A potential catalyst for financial inclusion and growth in Pakistan

This paper traces the history of mobile banking in Pakistan, studies various models of mobile banking and assesses its current state.

Law and Regulation of Mobile Payment Systems: Issues arising 'post'financial inclusion in Kenya

This study analysis the emerging legal and regulatory issues that mobile payments introduced in Kenya.