DaviPlata: Taking Mobile G2P Payments to Scale in Colombia

Resource published July 1, 2015

Insights and Lessons from the payment of Familias en Accion through DaviPlata wallets in Colombia

This CGAP research paper describes the key challenges Davivienda, a Colombian bank faced through the journey to delivery G2P payments over mobile: how the service delivery model had to be adapted to effectively communicate with customers to enable them try and feel comfortable using a mobile wallet; how Davivienda dealt with the challenges in cash management; how to dynamically adjust the capacity of the technological platforms to process the volume of transactions concentrated in space and time.

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