Consumer protection

How has Côte d’Ivoire integrated responsible digital payments into public hospital care?

This study highlights Côte d’Ivoire’s major step forward in modernizing its public health system with the launch of Santé CIV, an application to streamline digital health payments.

How to digitalize the microfinance sector? Examples from the West African Economic and Monetary Union (WAEMU) countries

Developed by the Senegalese company GSIE Technology and the Professional Association of Decentralized Financial Systems of Senegal (APSFD-Senegal), SUNU NAFA enables even the smallest microfinance institutions to serve clients in remote rural areas. Customers can now complete transactions safely from home, saving time, reducing travel costs, and avoiding exposure to physical risks.

How has Senegal made responsible digital payments a catalyst for universal health coverage?

This study highlights Senegal’s transformative leap toward universal health coverage with SEN-CSU, a public digital platform that enables responsible and inclusive enrollment and payment for health insurance.

Scaling merchant payments on RAAST: a responsible pricing blueprint for Pakistan

Affordable for merchants. Sustainable for providers. Built for Pakistan’s instant payment system.

The Tracks Are Laid, Now We Need More Traffic

Unlocking digital inclusion for women in Jordan

Jordan has improved financial inclusion, but women, youth, small businesses, and refugees still face major barriers to accessing digital financial services.

Digital wages can unlock women’s economic power in Bangladesh

Beyond Access: From Accounts to Opportunity

The World Bank’s Global Findex 2025 is a scorecard on how well countries, across the globe are transitioning from cash toward equitable digital payments. Headline number shows that 79 percent of adults now own an account, up 28 points since 2011. Financial exclusion for women remains significant and many accounts remain inactive.

Façonner l’avenir numérique de l’Afrique : un appel à des feuilles de route souveraines

Avec le guide du Plan d’action pour les DPI, l’Afrique a une opportunité unique de façonner un avenir numérique centré sur les personnes, inclusif et souverain.

Shaping Africa’s Digital Future: A Call for Sovereign Roadmaps

With the DPI Roadmap Playbook as a guide, Africa has a unique opportunity to shape a digital future that is people-first, inclusive, and sovereign.

2024 Annual Report - Powering financial inclusion, economic growth, and digital transformation

Responsible digital payments: Powering financial inclusion, economic growth, and digital transformation

Una década de impacto - Pagos digitales en América Latina

Estos son algunos de los hitos de los países miembros de la Alianza en América Latina

Acelerando la integración económica de la población migrante en Colombia a través de monederos móviles

El Programa Mundial de Alimentos y la Alianza Better Than Cash implementaron un piloto en Colombia que utilizó monederos móviles para distribuir pagos humanitarios, promoviendo la inclusión financiera, especialmente de mujeres vulnerables, con resultados positivos en ahorro, planificación familiar y empoderamiento económico.

We have reached a potent moment for the global DPI agenda. Through its G20 presidency, how can South Africa accelerate the momentum?

The co-authors are part of a consortium that came together to draft the DPI Roadmap Playbook, an effort welcomed by the Government of South Africa, which holds the 2025 G20 Presidency. The DPI Roadmap Playbook reflects input from many expert advisors, especially Deon Woods-Bell of the Gates Foundation, whose support was instrumental. This expert comment is published across each of the organization’s respective websites.

DPI Roadmap Playbook

Download the DPI Roadmap Playbook

Foundational Building Blocks for Financial Inclusion: Insights and Call to Action to Reach the Last Mile

This report emphasizes the role of responsible digital technology in overcoming access barriers and calls for targeted public policies and investments.

From Financial Inclusion To Financial Health

Poor quality of financial service usage, such as exposure to scams or low financial literacy, undermines financial health. Public policies must enhance consumer protection, financial education, regulation, and open finance frameworks.

Unlocking the Potential of Digital Public Infrastructure (DPI) in Latin America and the Caribbean (LAC) : A Region-specific Perspective

This report recommends best practices to unlock DPI’s full potential in the region.