Consumer protection

We have reached a potent moment for the global DPI agenda. Through its G20 presidency, how can South Africa accelerate the momentum?

The co-authors are part of a consortium that came together to draft the DPI Roadmap Playbook, an effort welcomed by the Government of South Africa, which holds the 2025 G20 Presidency. The DPI Roadmap Playbook reflects input from many expert advisors, especially Deon Woods-Bell of the Gates Foundation, whose support was instrumental. This expert comment is published across each of the organization’s respective websites.

DPI Roadmap Playbook

Download the DPI Roadmap Playbook

Foundational Building Blocks for Financial Inclusion: Insights and Call to Action to Reach the Last Mile

This report emphasizes the role of responsible digital technology in overcoming access barriers and calls for targeted public policies and investments.

From Financial Inclusion To Financial Health

Poor quality of financial service usage, such as exposure to scams or low financial literacy, undermines financial health. Public policies must enhance consumer protection, financial education, regulation, and open finance frameworks.

Unlocking the Potential of Digital Public Infrastructure (DPI) in Latin America and the Caribbean (LAC) : A Region-specific Perspective

This report recommends best practices to unlock DPI’s full potential in the region.

Age of Asean: Building trust in Southeast Asia's digital future

Expanding Opportunities for Egypt’s Women- and Youth-Led MSMEs Through Digital Trade

A new collaboration between the Better Than Cash Alliance (the Alliance), the African Continental Free Trade Area (AfCFTA) Secretariat, the Central Bank of Egypt (CBE), and partners such as the African Union Women, Gender and Youth Directorate and AUDA-NEPAD is working to address persistent gaps in digital trade and financial inclusion.

Sembrando el futuro: transformando el sector cafetalero de Guatemala con pagos digitales responsables

La Alianza y Anacafé colaboraron en un estudio que reveló que las transacciones en efectivo cuestan al sector cafetalero en Guatemala $6.8 millones por cosecha.

Transforming Ethiopia’s Health Sector: Digitizing Payments for Improved Access and Efficiency

Ethiopia’s Ministry of Health launched a nationwide Digital Health Payment Initiative in August 2024, aiming to revolutionize healthcare payments by making them more efficient, transparent, and inclusive through digital financial services.

Maximising consumer voices in digital financial services policy-making

This report highlights strategies for advocating fair, safe, and sustainable DFS, addressing issues like resource constraints and the need for technical expertise.

Bridging the Digital Divide: Gender Insights on Remittance Access, Usage, and Financial Health

This report explores the experiences of migrants and their families with international remittance services.

Cash Transfer Payment Mechanisms: Do Outcomes Vary According to Payment Mechanism?

This research shows that the method of money distribution, whether physical or digital, does not significantly influence its usage.

Financial inclusion in Africa: Progress, challenges, and the road ahead

Advancing Digital Public Infrastructure for the Agriculture Sector

This paper highlights the importance of digital public infrastructure (DPI) in transforming agriculture.

The Ghana E-Levy: Impact on the Usage of Mobile Money

This paper estimates the impact of the Electronic Transfer Levy E-Levy on mobile money usage and user perceptions in Ghana.

Interoperability Between Central Bank Digital Currency Systems and Fast Payment Systems: A Technical Perspective

This report delves into the interoperability between central bank digital currencies (CBDCs) and fast payment systems (FPS).

Trasciende diplomado en educación financiera

2024 Newsletter

Reflecting on digital payments for development, inclusion and transformation in 2024