Consumer protection

Scaling Responsible Digital Payments in the Indonesian Cocoa Sector

The Government of Indonesia, with the Indonesian cocoa sector and the Better Than Cash Alliance has conducted a first-of-its-kind sizing exercise to assess opportunities for digital financial inclusion for smallholder cocoa farmers.

Prioritising Digital Wage Payments for Women is Good Business for Businesses

Digital Progress and Trends Report 2023

This report analyzes data from diverse sources to present a picture of digitalization in low- and middle-income countries. It includes a chapter on Digital Public infrastructure, including digital payments

Digital Financial Inclusion in Practice: Caribbean Brief

This document analyzes the enhancement of social protection systems in the Caribbean through inclusive digital payments, focusing on user-centered design and extensive consultations with local populations.

Digital public infrastructure and public value: What is ‘public’ about DPI?

This paper provides frameworks for understanding where the value-creation elements of DPI originate and how to design a DPI governance that maximises public value.

Digital Payments Offer Enormous Opportunity for Ethiopia, Says Better Than Cash Alliance Africa Lead

Central Bank of Jordan Launches Second National Financial Inclusion Strategy

The Central Bank of Jordan commits to adopting the UN Principles for Responsible Digital Payments

NBE governor Mihretu: Ethiopia’s journey towards digital payments and inclusive financial services

Why Does Gender-Disaggregated Data Matter For Reaching Financial Equality?

Become a Certified Digital Finance Practitioner!

An exciting update to the UN Principles for Responsible Digital Payments online learning course!

The evaluation of UNDP support to digitalization of public services

The report highlights UNDP’s role as a leading organization in enhancing digital public infrastructure and driving the digital agenda at the country level, especially during the COVID-19 pandemic.

The State of the World’s Cash 2023

A report by the CALP Network analyzing the trends, challenges, and opportunities of cash and voucher assistance (CVA) in humanitarian aid.

Estrategia Nacional de Inclusión Financiera y su atención a las brechas de género en Centroamérica, Haití, Panamá y República Dominicana

A guide for developing and implementing a national financial inclusion strategy.

Recourse > How to make it clear, quick and, responsive!

How are financial service providers, governments, and regulators improving recourse systems to increase trust and treat users fairly?

WHO taps into Africa's flourishing mobile money space

Cómo hacer que los mecanismos de resolución de controversias sean claros, rápidos y eficaces

Estudios de caso de México, Filipinas y Ghana para demostrar cómo se han mejorado los mecanismos de resolución de controversias

How digital payments can change the lives of women in Ethiopia’s coffee industry